Shipping policy

This policy explains how Universal Yums prepares orders and estimates delivery. Please consider it before checkout.

Preparation calendar

Payment confirmation starts a processing period of 0–1 business day. Our processing week runs Monday to Friday; weekends and public holidays do not count. Purchases submitted on a Saturday, Sunday, or public holiday begin on the next business day.

Transit window

Estimated transit after an order is processed and shipped is 3–5 business days. The ordinary combined estimate for preparation plus transportation is therefore 3–6 business days. Dispatch takes place Monday through Friday, never on Saturday or Sunday.

Checkout charges and service area

Before payment is finalized, checkout displays every applicable shipping rate and identifies free shipping whenever that option is available. Service is presently restricted to the United States. Only destinations offered at checkout are eligible.

Customer-provided destination

Confirm that the shipping address is complete, accurate, and deliverable. Delays or failures caused by an incorrect, incomplete, or unavailable customer-supplied address are not Universal Yums's responsibility.

Notify us quickly if a correction is needed. We will make a reasonable effort before dispatch, but cannot guarantee an address change after processing or shipment.

Shipment notices

A shipping-confirmation email includes tracking when tracking is available. Following carrier acceptance, the tracking record may need as long as 24 hours to begin updating.

Delay and delivery assistance

Carrier disruptions, weather, holidays, unusually high volume, and other circumstances outside our control may move delivery beyond the estimate. Contact support after the estimated period and we will assist with checking current status.

If the carrier marks a parcel delivered but it is missing, look throughout the delivery location and ask the carrier to investigate first. If the parcel remains unresolved, contact our support team for help reviewing the situation.